Policies

Shipping Policy Return Policy

Order & Shipping Policy

Order Policy

Product offered on Axisvapes.com is available on a first come, first serve basis, and individual SKUs will not be removed from our store until payment has been processed.

There is a 24-48 hour processing time for all orders regardless of shipping method selected. However, we strive to get your order shipped out as soon as possible. If you receive a shipping confirmation between Friday and Sunday, please be aware that your package has been packed but may not have left our facility. Thank you for your understanding.

Please Note: We do not process orders on weekends and all major holidays, your order will be processed the next following business day.

Domestic Shipping Policy

Domestic orders are shipped via Priority Mail and includes domestic tracking and adult delivery signature required. Delivery takes approximately 2-3 days from ship date*.

Shipping insurance is available for an additional $7.00 and covers up to $500USD. All domestic orders will require adult delivery signature.

*The shipping times are NOT guaranteed and may be affected by weather, errors on the part of the postal service, etc. We do guarantee that your package will be shipped in accordance with the turnaround section listed above, but Axis Vapes cannot control the mail service once the order has been shipped. If your Domestic order does not arrive within 2 days of the estimated delivery time, or arrive on the guaranteed delivery day if you chose a shipping option with a guaranteed delivery day, please contact us and we will follow up with the mail service for you, and handle any potential claims.

International Shipping Policy

International orders are shipped with one of two shipping options:

  • USPS First Class International (includes tracking, but does not continue once the package has left the US for most countries). Delivery takes approximately 10-21 days from ship. USPS First Class International shipping option is not available in all countries.
  • USPS Priority Mail International (includes tracking, but does not continue once the package has left the US for most countries). Delivery takes approximately 6-10 business days from the ship date. USPS Priority Mail International is not available in all countries.

NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK! Please make sure you are familiar with your country’s e-cigarette customs/importation laws before ordering from Axis Vapes! We will not be held responsible for orders seized by customs. Customs forms will all be marked honestly, with accurate product and product value details in accordance with US Federal Law. In addition, International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges. If your order is returned by customs to Axis Vapes, you will be refunded the price of merchandise minus shipping and a 5% processing fee.

International customers with warranty claims are responsible for all shipping costs to and from Axis Vapes. 

Return Policy

Refunds are only offered prior to shipment of your order. Requests for refunds must be received the same business day as the order, and are subject to a 5% fee. We hope that you’ll make a confident purchase with us, so we ask that you carefully read features, specifications, and photos pertaining to the item before confirming your order. If you feel that you have any questions regarding a product, please feel free to contact us by email or phone.

Fraud Prevention Policy

In order to prevent fraudulent activity, orders placed with different billing and shipping addresses are subject to verification by Axis Vapes staff. Please note that in the case of a different shipping address your order may be delayed up to two business days. Orders placed with the same billing and shipping address are not subject to this policy.